Privacy Policy

Last updated: January 1, 2025

The Cato Bot Company Limited (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products and services, or engage with us.

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, postal address)
• Company name and job title
• Account credentials and preferences
• Communications and correspondence with us
• Payment and billing information (processed by third-party payment processors)

Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• Device and browser information
• IP address and location data
• Usage patterns and preferences
• Cookies and similar tracking technologies

Product and Service Data

When you use our AI simulation tools and services:

• Input data and queries you submit
• Usage analytics and performance metrics
• Generated outputs and simulation results
• Technical logs and error reports

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI simulation tools and services
• Customer Support: To respond to your inquiries and provide technical assistance
• Account Management: To create and manage your accounts and subscriptions
• Communications: To send important updates, newsletters, and marketing communications
• Analytics: To understand usage patterns and improve our products
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud, abuse, and security threats

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Email and communication services
• Analytics and marketing tools
• Customer support systems

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, and safety
• Prevent fraud or abuse
• Enforce our terms of service

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and monitoring
• Staff training on data protection practices

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Pursue legitimate business interests

When information is no longer needed, we securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format

Correction and Updates

• Request correction of inaccurate information
• Update your account information and preferences

Deletion and Erasure

• Request deletion of your personal information (subject to legal obligations)
• Cancel your account and associated data

Opt-out and Withdrawal

• Unsubscribe from marketing communications
• Withdraw consent for certain processing activities
• Object to processing based on legitimate interests

To exercise these rights, please contact us using the information provided below.

7. Cookies and Analytics

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience and understand how our website is used.

Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for our website to function properly and cannot be disabled:

• Session cookies: Maintain your browsing session and form data
• Security cookies: Protect against cross-site request forgery (CSRF)
• Cookie consent: Remember your cookie preferences

Analytics Cookies (Optional)

These cookies help us understand website usage and improve user experience:

• Google Analytics 4: Collects anonymous usage statistics
• Performance tracking: Page load times and user interactions
• Error monitoring: Technical issues and site improvements

Our Privacy-First Analytics

When you consent to analytics cookies, we:

• Anonymize your IP address so you cannot be personally identified
• Respect “Do Not Track” browser settings
• Disable cross-device tracking and advertising features
• Use minimal data collection with 30-day data retention
• Do not collect personal information such as names or email addresses

Google Analytics

We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics may collect:

• Pages you visit and time spent on each page
• Your approximate geographic location (country/city level)
• Device and browser information
• How you arrived at our website (referral sources)

Google Analytics data is processed according to Google’s privacy policy. You can opt out of Google Analytics tracking at: https://tools.google.com/dlpage/gaoptout

Managing Your Cookie Preferences

You can control cookies through:

• Our cookie banner: Choose which types of cookies to accept
• Cookie settings: Access via the footer link to change preferences anytime
• Browser settings: Block or delete cookies through your browser preferences
• Opt-out tools: Use browser extensions or Google’s opt-out tool

Third-Party Analytics

We may use additional analytics services in the future. Any such services will:

• Be configured with privacy-first settings
• Process only anonymous, aggregated data
• Be covered by our cookie consent system
• Be disclosed in updates to this policy

8. International Data Transfers

We are based in the United Kingdom. If you are located outside the UK, your information may be transferred to and processed in the UK or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers in accordance with applicable data protection laws.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites and services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you access.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our services

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

The Cato Bot Company Limited
Office 316, 5 Charter House
Lord Montgomery Way
Portsmouth, PO1 2SN
United Kingdom

Email: [email protected]

For data protection matters specifically, you may contact us at: [email protected]

12. Regulatory Information

The Cato Bot Company Limited is registered in England (Company Number: 10286653) and is committed to compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/.